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The following Privacy Policy are for KKBOX and other services provided by our designated service providers.
For users of AWA, please click here.

PRIVACY POLICY FOR AWA DESIGNATED PROCESSOR COOPERATIVE SERVICES

AWA Co. Ltd. (AWA's service provider, hereinafter referred to as the “Company”) (“AWA”) complies with all relevant laws and regulations regarding the protection of privacy and personal information. The following is our privacy and personal information protection policy (the “Policy”), which describes what personal information we collect, how we use it, and other important matters related to your privacy.

AWA Co. Ltd.(the service provider of AWA, hereinafter referred to as “Our Company”) complies with all applicable laws and regulations regarding the protection of privacy and personal information. This Privacy and Personal Information Protection Policy (hereinafter referred to as “this Policy”) outlines the personal information we collect, how we use it, and other important matters related to user privacy.

1. Collection of Personal Information

1. By using AWA’s services, you consent to our Company’s collection of your email address, username, gender, and date of birth.
2. By accessing AWA’s services through Facebook, X (formerly Twitter), Google, Apple, or other third-party services (hereinafter referred to as “Third-Party Services”), you consent to Our Company collecting additional information from your Third-Party Service account. This may include your name, profile picture, country, email address, date of birth, gender, friends’ names and profile pictures, social networking details, and other identifiable information available through your account. Our Company may verify this information against the data provided by the Third-Party Service and use it in accordance with this Policy.
3. If you purchase paid items from AWA, you consent to Our Company’s collection of your payment records (hereinafter referred to as “payment information”).
4. When you use AWA’s services, Our Company may collect the following information:
   1. Usage information (including but not limited to your usage history and search activity).
   2. Technical data (including URL, IP address, browser type, device type and identifier, operating system details, language settings, access times, and location information). Our Company uses cookies to enable functionality on each web page.
5. To enhance your experience and provide accurate and timely services, Our Company may request your account or contact details when you request account changes, provide feedback, or participate in marketing activities.

2. Use of Personal Information

1. The personal information collected by Our Company is used for the following purposes:
   1. The basic personal information (e.g., your username) your provide is used to manage account status, while your contact information is used to communicate with you, notify you about marketing events, announce event winners, inform you of updates to AWA services, and provide other user management and support services.
   2. The payment information you provide is used to process transactions and manage payment methods.
   3. Your AWA usage information and technical data are used to improve AWA services and develop new features.
   4. Our Company provides an electronic newsletter and may send event notifications from time to time. If you prefer not to receive these communications, you may unsubscribe at any time by logging into your account. For assistance with your settings, please contact our customer service team.
2. The AWA service may publicly display certain information, including your username, the users and artists you follow, your recently played songs, and your shared or favorited playlists.
3. The processing and use of personal information may be carried out by third parties, such as our affiliates or other service providers. Unless permitted by law, Our Company will not use this information for any other purpose. Our Company will not disclose personal information to third parties without consent, except when disclosed to affiliates or contractors under our appropriate supervision to fulfill the purposes outlined in this policy, when necessary to protect an individual's life, health, or property, or when required by law or ordered by a national or local government agency or a representative thereof.

3. Control Over Personal Information

1. You may request to confirm, duplicate, or modify your personal information. If the request is not made by you or if your identity has not been verified by our company, requests for confirmation, duplication, access, or changes to personal information and account services not associated with the requester's account cannot be processed.
2. Our Company will retain your personal information for as long as you use AWA services. You may request Our Company to stop using or delete your personal information, but doing so will prevent you from continuing to use AWA services.
3. Our Company reserves the right to deny requests for changes, deletions, or corrections to personal information if such actions would compromise national security or state interests, interfere with legal obligations or the duties of public authorities, or harm the legitimate interests of Our Company or third parties.

4. Security of Personal Information

1. Our Company will implement the necessary technologies and measures to protect your personal information and privacy.
2. You are responsible for safeguarding your personal information, registration account, and passwords. If you access AWA services from a personal or non-personal computer, make sure to log out or close the software and browser window when finished to prevent unauthorized access to your data.
3. You are responsible for ensuring the security of your payment information to prevent unauthorized use.
4. AWA Services may include links to websites or web pages that are not operated by us. If you consent to the collection, processing, or use of your personal information by such websites, Our Company will not be held jointly liable.
5. You agree that the information about you stored by Our Company while using AWA Services is accurate and up to date. You must notify us immediately if you become aware of any unauthorized use of your personal information or notice any unusual activity.
6. You agree that the information you provide while using AWA Services is legal, does not infringe on the rights of third parties, does not violate any third-party contracts, and does not involve any illegal activities. If you cause harm to a third party as a result of using AWA Services, Our Company will not be held liable for any damages, unless such harm is caused by Our Company’s intentional misconduct or gross negligence.

5. Revisions and Validity of the Privacy and Personal Information Protection Policy

1. Our Company may update this Policy periodically to comply with privacy and personal information protection laws. Any significant changes will be announced on our official website.
2. This Policy forms part of the Terms of Use of the AWA Designated Entity Cooperative Service. If you do not agree with the terms of this Policy or any updates, please cease using the service immediately.
3. If you have any questions regarding our privacy or personal data protection policy, please contact us at info@support.awa.fm.

Date of Last Revision: March 19, 2025
AWA Co. Ltd.